Shipping policy

HunnyBoots USA (“we” and “us”) operates www.hunnybootsusa.com (“Website”). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement, and to set clear expectations for our service.

1. General

All orders are subject to stock availability. We work hard to maintain accurate stock counts on our Website, but occasionally there may be a discrepancy and we may not be able to fulfill all items at the time of purchase. In this case, we will ship the available products and contact you to let you know whether you would like to wait for restocking of the backordered item or receive a refund.

2. Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping is collected at the time of purchase. The shipping price displayed at checkout is the final price charged to the customer.

3. Delivery Terms

3.1 Transit Time within the United States
In general, domestic shipments are in transit for 2 to 7 business days, depending on your location and carrier service.

3.2 International Transit Time
Orders shipped internationally are typically in transit for 4 to 22 days, depending on the carrier selected at checkout. A more specific estimate will be available when choosing your courier during checkout.

3.3 Processing and Dispatch Time
Orders are usually shipped within 3 business days of payment. Our fulfillment center operates Monday to Friday during standard business hours, excluding national holidays. On holidays, shipments will be delayed until the next business day.

3.4 Change of Delivery Address
We can update delivery addresses at any time before your order has shipped.

3.5 Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including unit numbers, building access details, and any required delivery information. If an order is delivered incorrectly or returned to us due to an incomplete or incorrect address provided by the customer, additional shipping charges may apply to reship the order.

3.6 P.O. Box Shipping
We are able to ship to P.O. Boxes via USPS only. Courier services cannot deliver to P.O. Box addresses.

3.7 Out of Stock or Preorder Items
If an item is out of stock or on preorder, we will hold the order until the item becomes available and then ship the complete order. Existing items in your order will be reserved while waiting.

3.8 Delivery Time Exceeded
If your delivery time has exceeded the forecasted timeframe, please contact us so we can investigate with the carrier.

3.9 Delivery Confirmation and Completion of Delivery
Delivery is considered complete when the carrier marks the shipment as delivered to the address provided at checkout. This may include a delivery scan, GPS confirmation, photo, signature, or other carrier record.

3.10 Authority to Leave and Delivery Instructions
If you request that a parcel be left unattended, including “leave at door” or similar delivery instructions, you accept responsibility for the parcel once it has been delivered in accordance with the carrier’s tracking and delivery confirmation.

3.11 Signature Required for High Value Orders
We may require Signature Required on high value orders or apply it at our discretion for risk management purposes. If Signature Required is applied and the recipient is unavailable, the carrier may attempt redelivery or hold the parcel for pickup. Any additional fees charged by the carrier may be the customer’s responsibility.

4. Tracking Notifications

When your order ships, you will receive a tracking link so you can monitor the progress of your shipment directly with the carrier. Tracking updates are provided by the carrier and may not always include a delivery photo or signature, depending on the service selected and the delivery location.

5. Parcels Damaged in Transit

If your parcel arrives damaged, please contact us within 7 days of delivery at support@hunnyboots.com. Where possible, refuse the parcel from the carrier and notify us immediately so we can arrange a replacement or refund. We may request photos of the packaging and damaged items.

6. Duties and Taxes

6.1 U.S. Sales Tax
Sales tax will be calculated and applied at checkout in accordance with applicable state and local laws.

6.2 Import Duties and Taxes
For orders shipped outside the United States, import duties and taxes may apply upon arrival in your destination country. These charges are the responsibility of the customer and must be paid directly to the carrier or local customs authority. We do not accept prepayment of duties or taxes.

7. Cancellations

If you change your mind before your order has shipped, you may cancel your order at any time by contacting us. If your order has already shipped, please refer to our Refunds and Returns Policy.

8. Insurance, Loss, and Delivery Disputes

8.1 Parcels Damaged in Transit
We will arrange a refund or replacement once the carrier has completed their investigation, where applicable.

8.2 Parcels Lost in Transit
If a parcel is confirmed by the carrier as lost in transit, we will arrange a refund or replacement once the carrier investigation has been completed.

8.3 Delivered but Not Received and Theft
If tracking shows your parcel as delivered but you cannot locate it, you must contact us within 5 days of the delivery date so we can open a carrier investigation. We may ask you to confirm the delivery address, check with household members, neighbors, building management, or mailroom staff, provide a brief written statement confirming non receipt, or provide a police report number if theft is suspected.

If the carrier confirms delivery to the correct address, including via delivery scan or GPS confirmation, the order will be considered delivered and we may be unable to offer a refund or replacement. At our discretion, we may offer store credit or a discounted replacement in certain cases.

9. Chargebacks and Payment Disputes

If a chargeback is filed for an order that shows as delivered by the carrier, we will provide tracking and delivery confirmation to the payment processor. Please contact us first so we can investigate and assist with resolving the issue.

10. Customer Service

For all customer service inquiries, please contact us at support@hunnyboots.com